Gocek - General Services
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Related to following destinations: Gocek, Turkey, Western Med
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Feedback from Royal Cruising Club Pilotage Foundation (https://www.rccpf.org.uk/)
The whole of the Gocek Bay is now overrun with yachts. We swung to our anchor in Round Bay as did several other yachts. The once peaceful olive grove has given way to an umbrella beach but it is still a nice place. There was a pump out barge moored on the southern side.
MARIN TURK Gocek
We used Marin Turk for storage of our Catana 47 over two winters in 2016 to 2018. All their staff are very professional, very polite and provided excellent service to us. For the last season we had a one year storage deal were we got 30 days free mooring in marina as well as 4 lift outs included. That allowed us to visit (from China) for small one week trips without any hassle. The total price 2017-2018 for 47 foot Catamaran (14 x 7 m) was 42000 Lira for 12 month incl 30 days in marina and 4 lift outs. Can warmly recommend. They can lift out up to 250 tons and there are multiple repair and maintenance services at their yard. We recommend HMS Marine Service who did excellent cleaning and maintenance work for us last season. 100% quality work and reasonable prices, very reliable.
Emek Marin
I can confirm the comments made about Emek Marin posted previously. As the agent of our brand of the boat (Catana), we used them for cleaning and small repair jobs in 2016-17. Do not pay for any part or any repair until after you have received goods or service. They did not carry out half the work we paid for. Can not recommend the use of Emek Marine
I don’t propose to comment on individual complaints because this is a forum and not a court of law or place of arbitration.
The Technical Services Department, however, at Emek Marin has not been under my direction since the start of October 2017. Instead of me, we have in a post a highly experienced and qualified boat surveyor who has worked both in the USA, as well as Europe.
This is part of Emek Marin’s drive to strive to improve the experiences and workmanship for yacht-owners visiting Turkey.
Thank you for your interest.
Regards,
Riza
Riza Cagdas can be a charming individual. However, the supposed competence of 3 generations of yacht yard operators should not have evolved to a company which has no competence, no work ethics, and fraudulent work practices. In our case, the refit was to take 3-4 months MAX, instead, we left after 13 months and had repair costs totaling €50K + to repair the incredibly poor work done by them.
Do not be swayed by the smooth words below. In a high-quality industry, EMEK Marin has no place. Just one example: My genset was removed from the boat in order to change the drip tray which had reached terminal rust. When they reinstalled it, they drilled so many holes that the drip tray holds no drips. Furthermore, the raw water pump was removed and reinstalled with a new impeller.
As they lacked the proper O rings etc, they applied a heavy coating of Sikaflex to seal it against the block. I had to hammer off the pump at the next service… only to find out that they had not covered the pump base before spraying the engine. Result? I have white paint on the raw water pump bearings located inside the engine block!!! One cannot make up these things… stay away from EMEK.
Please note that the comment you refer to was not made by me, but by SY Baringo. I posted their comment for them as they were unable to do so themselves.
Here at Emek Marin, we take all comments seriously because we do our best to constantly improve. I don’t propose to go into any specifics here, I don’t think that would be helpful. But I, for one, believe that sites such as nooonsite.com do a good job in keeping all companies like ours on our toes.
Emek Marin has been in business for over three generations. During that time we have dealt with a great many problems. Some examples include:
● One year three yachts came for servicing and repairs. They left the same night without attempting to pay for their equipment and installations. This is why today we are cautious about releasing boats when bills are outstanding.
● Almost every year a yachts-person brings in a boat with damaged equipment and asks that we complete a ‘make do’ repair. Whilst we could do so, safety is an over-riding concern. We value people’s lives over aesthetics or other concerns. We always attempt to do whatever we can make good repairs at fair prices.
● A customer’s boat requires a specialised piece of equipment that we cannot find in our chandlery. We then phone other yards to see if they have the part in stock, but none is available. A special overseas order is then made. But customs in our part of the world isn’t straightforward. There are delays even though we employ a specialist who is devotes at least 50% of his time to import issues.
We are not perfect. Last month there was a small fire when some batteries fused together before being fitted. My foreman and I were not happy because the correct procedures had not been followed.
On the other hand, these kinds of accidents happen in even the very best of companies. We know this, and have taken steps not only to systematise work at Emek Marin, but also to sponsor an association to improve standards or work throughout Turkish boat-building yards. One of our companies is building a computer system capable of creating a national database of spare parts. This should help all boatyards to be able to locate spares and, sometimes, avoid problems with lengthy customs delays.
The association is already looking at standards of craftsmanship. This isn’t easy, and not simply because our boat builders are no good. Yacht manufacturers vary in the amount of documentation they offer. Some specs for repairs aren’t available at all. Some are in different languages. Although English is most common, other languages are also used. Works aren’t translated into Turkish unless we make the translations ourselves.
Emek Marin are compiling lots of worksheets. Some of these diligently follow maker’s specifications. Others, however, are augmented by our own experience. This is because whilst boat manufacturers may create work-plans at the times yachts were designed, time elapses before practical repairs need to be made. During that time innovations may occur within the industry, or when we have attempted to follow manufacturer’s specs to the letter problems have arisen.
Sometimes yachting folk have come with their own requirements. We do our best to follow what they ask, but not blindly. Safety is our watchword and we want to know that what they propose will work. I love the smaller boats and do my best for their owners. These tend to fun loving characters who regard their yachts more as pets than possessions. I know that people develop emotional attachments to their boats, the more so as the yachts carry family memories of sailing fun in the Mediterranean . . . but this cocktail can result in quibbles and customer dissatisfaction.
On our website EmekMarin.com you will find many testimonials from satisfied customers. It’s not in our interest to do shoddy work and we strive to do the best job we can every time.
Despite difficulties, the yachting industry is continuing to raise its standards in Turkey. Emek Marin is in the vanguard of this movement, and hopes to continue to be so well into the future.
Best wishes,
Riza Cagdas Cakir
Chief Operations Officer
Emek Marin
I will confirm Sue Richards comments about Emek Marin. I read her post and thought I would give him the benefit of the doubt based on his “seemingly” attentive and helpful correspondence. I had a few small stainless jobs, canvas work, and calibration of a BEP water tank sensor. He told me all could be done no problem. He had over a month of lead time and I was very explicit about the scope of work and exactly what had to be completed.
There was no discovery time needed I had done all the hard work he just had to do as I instructed. When the work started I quickly saw how they worked….Get your stuff out of the boat and then hold it hostage until you pay anything they want to get it back. He never had the instrument or skill set to calibrate the tank sensor. Flat out lied about his ability to complete this task. He took my canvas away to be cleaned and never gave it back. I had to go get it and he charged me 150 euro to clean a tender cover. his stainless work was rudimentary.
When I asked how he thought this was acceptable, he said its the best he could do and I had to live with it. I asked him to source some specific products we needed for cleaning (the boat was shipped and filthy rusty) He never got back to me. The key was the tank calibration. The boat is brand new and this was the last thing to be commissioned. He said he still needed more time to get the equipment.
So I went on a week charter came back and he still didn’t have it. He said he was waiting for it to be mailed from the BEP rep. It became obvious he never had the ability to compete for this task and wasted a month of my time. All the work I had completed was over 2000 euros. Hugely expensive for the work completed. Sue is right…avoid. There are a ton of resources in this little town. so find a better source. this guy will send you huge bills, hold your gear hostage and never complete your work.
For more comments about Emek Marine see this link to the Amel Yacht Owners facebook group: https://www.facebook.com/groups/amelyachtowners/permalink/708563415912449/
I have known Emek Marine, Riza and his father since 2011. They are sales and service reps for Amel and Nordhavn. I have spent over 8,000 euros with Emek in the last few years. I have found their quality of service beyond anything we have experienced in the 30,000 miles of our circumnavigation.
I have recommended Emek to at least 10 other boats. All of these people have thanked me for the recommendation, including one who had a problem.
Any vendor can have an unsatisfied customer. One of my recommended friends had a problem at Emek. It is how the problems are handled that make the difference. My friend’s problem was solved completely to his satisfaction. His boat was not an Amel or Nordhavn.
Bill ROUSE
BeBe, Amel 53
Posted on behalf of SY Baringo:
Emek Marine, Gocek, Turkey
We would like to warn all cruisers not to use this company for any advice repairs or engineering work on any boat. They overcharge hugely, their standards are low and they are completely unreliable and are quite happy to send your boat away unsafe assuming you will not be returning. We were a few miles out when our steering cables came apart after Emek had changed them. Luckily for us we could make it back and the weather was fine and the auto helm worked. There are many other problems which they caused that we are still trying to sort out 1.5 years on. So beware and do not be seduced with fine words and promises.