Question: What do I get for each level of subscription?

Answer: We have three membership levels; follow this link to compare member levels.

Question: Do I still see the Formalities information if I have a Free Membership?

Answer: With the Free Membership option, you can view up to 3 country formalities monthly. After you have viewed 3, you will be prompted to upgrade your membership if you want to view more. Don’t forget; Free Membership brings with it the benefit of being able to post comments on the site and favorite anchorages on the map and enjoy all the usual port information, news, reports, comments, cruising resources, etc.

Question: How do I download country formalities or port information for offline use?

Answer: Offline access is available with Premium Membership, allowing you to download your selected country formalities or ports as PDF files to keep and use. You can download ten country formalities per calendar month. You can download ten ports per calendar month. Several downloads are available for ports. They are Port Information, Latest News, Latest Reports and a business directory for the port.

Question: I think I am already a Member of Noonsite – where can I find out my membership level?

Answer: Click here to log in. After logging in, you can view your membership levels from your profile.

Question: Can I cancel and refund my subscription?

Answer: Subscriptions for Basic and Premium are charged each month. You can cancel at any point before your monthly renewal. There are no refunds for unused periods of service.

Question: How do I upgrade from Free membership to a paid membership level?

Answer: Visit your profile’s “Membership levels” page, or use this direct link.

Question: How do I downgrade my paid membership?

Answer: Visit your profile’s “Membership levels” page, or use this direct link.

Question: How do I cancel my subscription?

Answer: You can cancel your subscription anytime by clicking “Cancel Subscription” from your profile’s “Membership” section or following this direct link.

Question: I have a Premium membership – How do I use the Download / Offline Access feature?

Answer: On every country and port page, you will see a download icon, as shown in the image below. Clicking on that icon will open the download interface, where you can select which download you want.

You can download ten country formalities and ten ports per calendar month. Once downloaded, you can redownload a port or country as often as you want within the same calendar month without it counting towards your limit.

Downloads are automatically reset to 0 on the first of the month.

Question: What if the country or port has updates after I downloaded the PDF?

Answer: Once downloaded, you can redownload a port or country as often as you want within the same calendar month without it counting towards your limit.

Question: What is included in Downloads?

Answer:

• Countries include all Formalities and Clearance information for the country.
• Ports have several download options:
  • Port Information: The Clearance, Docking, Repair Services, Shore Services, etc., for the port.
  • Latest News: The last 12 months of News from the country the port is in.
  • Latest Cruising Reports: The last 12 months of Cruising Reports from the country the port is in.
  • Business Directory: A directory of businesses for the port.

Question: How do I update my billing information?

Answer: You can update your billing information anytime from the “Billing Details” link in your profile’s “Membership” section or by following this direct link while logged in.